FAQ

 

 

 

 

Frequently Asked Questions

 

More than an online store, Musicorp is an ecosystem. A community of passionate people and the things that ignite creativity. These things allow people to follow their passion, find inspiration, inspire others and discover their sound. We want to connect you to the things you love so we created a simple affordable alternative to buying. Kind of like renting, but nicer. 

 

Genuine Flexibility

Make sure the equipment is right for you.

You can return at any time after the minimum rental period.

Apply to purchase at any time, even after 1 day!

No ongoing account keeping fees or charges.

Low monthly payments.

Maintenance and repairs included.

Optional protection plan available.

If you continue to rent for the maximum term of 3 years, we will contact you to assist in finalising your agreement.

 

 

 

How do I return my equipment?

 

When you're ready contact our customer service team on 1300 858 911. They will happily provide you with all the details for a courier who will collect and return the equipment to us. The return freight charges are usually similar to the original cost to send the gear out to you. 

 

Do I need to return it all at once?

 

Not at all. If you have multiple items on rental, each item can be treated differently. For example, if you have three items you can apply to purchase one, return one, and keep renting the third. Your payments are then automatically adjusted. We try to keep things as flexible as possible. 

 

Can I purchase my equipment?

 

Absolutely, you can apply to buy any time, even after one day. There are price guides on each products page (underneath the add to cart button), but a full list of these will also be sent out you with your original rental agreement. This will show the value after each rental payment for 36-months.

 

 

 

 

What about insurance?

 

The product you are thinking of renting is valuable. We do suggest that you think about insurance. You may even be covered by your normal household insurance, but it is best to double-check with your insurance provider. We also offer an optional protection plan. This is not insurance, but it will protect you from things like fire and accidental damage. Please feel free to give the customer service team a call on 1300 858 911 if you want some more information.

 

What about repairs?

 

During your rental, we will carry out maintenance and repairs that are required due to normal use. This is at no cost to you, but it does not include consumables like guitar strings. If you think your equipment requires maintenance or repairs please contact our customer service team who can liaise with our service department for an assessment of the problem. We are here to help so please reach out to us if you have any questions or concerns. 

 

What's the minimum rental?

 

This is 6-months for new products. For preloved products, you have the choice of 3 or 6-months. You can apply to buy anytime, the minimum rental only refers to the amount of time that you need to rent before you have the option to return. If you do return the goods before the end of this period you will be required to pay the balance of the remaining rental charges. For example, if you return after 4-months on a 6-month minimum, you would be charged the 2 rental payments upon return. 

 

How are payments debited?

 

Payments are debited on a set date each month. Because our rental payments are monthly, we are unable to set them on a certain day, e.g. a Friday. Payments are drawn from your nominated bank account or credit card (Mastercard or Visa). If the date falls on a weekend or public holiday, the payments will be debited on the next business day. If you have any issues with the timing of your payments we are more than happy to help out, we just need one business days notice.