Frequently Asked Questions
Who can apply?
We welcome applications from any person who is over 18 years of age and an Australian citizen or permanent resident.
How can I apply?
You apply online via our secure portal. It's easy, just select your equipment and follow the steps provided. Of course if you have any queries please contact us on 1300 787 711.
How long does it take for approval?
We will contact you within one business day of receiving your application. All applications are subject to our normal credit approval criteria.
Do I have to rent for a certain length of time?
All our equipment is subject to a minimum rental period and this period can vary between 3 months and 12 months depending on the type of equipment and rental plan selected. This minimum rental period is clearly displayed on every item on our website.
After the minimum rental period you are welcome to return the equipment you are renting whenever you wish. If you are renting multiple items you can even choose to return one item and keep renting the others. You rental payments will be automatically adjusted when an item is returned.
Can I purchase the equipment?
While the nature of your contract is a rental agreement, you can still apply to purchase at any time you choose and make an offer at any price, even during the minimum rental period. Our website gives you an indication as to the value we will consider and a more detailed guide is sent to you at the commencement of your rental agreement. The acceptance of your offer remains at our discretion.
Can I rent more than one item?
Certainly. You can put as many items as you like on one application form.
How does the rental agreement end?
Subject to the minimum rental period, the rental agreement will end either by you returning the equipment or by us accepting your offer to purchase. It’s as simple as that and the choice is yours.
What does the 'First Payment' amount on the price list include?
The first payment includes the first month's rental and a one off administration/delivery charge.
What does the Protection Plan provide?
The Protection Plan is offered on certain equipment at an additional charge per month. If selected and if the equipment is lost or damaged due to theft, fire, accidentally damaged or damaged by a third party, we will at our discretion either repair or replace the equipment. This does not however include loss of equipment due to negligence or lack of reasonable care (for example leaving the equipment on a bus, unattended in an open area or where there is no evidence of forcible entry). Please read the terms and conditions for full details.
How are my payments debited?
The rental payments are debited on a set date each month from either your nominated bank account or credit card. We accept Mastercard or Visa. If the date falls on a weekend or public holiday, the payments will be debited on the next business day.
Can I change the payment date?
It may be possible to change the date to fit in with your salary and other commitments. Please call our Administration department on 1300 787 711 to discuss this.
How do I return my equipment?
Simply phone our service team on 1300 787 711 and we will advise you of our Courier contact details. They will collect the equipment and return it to us, our staff will advise you of the freight return charge payable.
What about repairs and servicing?
If there are any problems with your equipment, you should contact us as soon as possible so we can organise necessary repairs.
During the course of your rental contract, at our cost we will carry out such repairs that we accept is required to maintain the equipment in proper functioning order. Please contact our service team on 1300 787 711 for an assessment of the problem.